Motueka TOP 10 Holiday Park

COVID - 19 Policy


Our Commitment

Rest assured, we are committed to the safety of all our guests, team, and visitors. We are committed to working with you to make any adjustments to your reservations, in line with the required NZ Government Covid-19 restrictions. We continue to keep the safety and wellbeing of our customers and team at the forefront of our thinking. Our COVID - 19 Policy has been developed to keep all guests informed about what we are doing in response to the COVID - 19 Pandemic. If you cannot find the information you are looking for below, please email us for assistance. Motueka TOP 10 Holiday Park is committed to providing a safe, clean and enjoyable Holiday Park for all of our guests to holiday in over Summer.

When staying at Motueka TOP 10 Holiday Park, our standard terms and conditions apply except for the following changes.


Vaccination Certificate Requirements

Full COVID – 19 Vaccination Certificate requirements for all guests staying from 20th December 2021 – 7th February 2022. No double vaccination = No stay. 

As per NZ Government policy for hospitality businesses, Motueka TOP 10 Holiday Park will be required to operate a no jab + no vaccination certificate = no stay policy for all guests, visitors, staff and contractors aged 16 years and over. This policy will apply to the peak season only due to the volume of customers in the park.

The reservation holder is responsible to ensure the entire group in the booking is fully vaccinated and can provide the required proof of NZ Government Digital Vaccination Certificate prior to their stay.

Children under the age of 16 years old at the time of their visit will not be required to show proof of vaccination. If you are unable to get a vaccination for medical reasons, you will be required to show proof of your Government approved exemption.

Your honesty, co-operation and kindness will ensure that we can make the most of Summer in the Tasman Bay Region.


Proof of New Zealand Government Digital Vaccination Certificate

From 15 November, the New Zealand Government will be providing eligible New Zealanders with a NZ Government Digital Vaccination Certificate as proof of full vaccination. The Reservation Holder will be required to show this certificate for all eligible guests in your booking party. We expect the following approach to be adopted:

  1. Proof of full vaccination for all guests 16 years+ must provide on or prior to check in. This can also include proof from “my covid record” app.

Please be assured that all information provided will remain private and secure. Please note, the purple card issued at the time of vaccination will not be accepted as proof.


COVID – 19 “No Vaccination” Cancellations

We acknowledge that not everyone wishes to be vaccinated against COVID – 19. However, in order to fully operate during peak season, Motueka TOP 10 Holiday Park is bound by NZ Government legislation. If you are not vaccinated and you have a booking with us between the 20th December 2021 – 7th February 2022 please contact us, and you will be entitled to a full refund. Cancellations will only be accepted via email.


COVID - 19 Safety Measures

Please see the list of safety measures we will have in place. We ask that you kindly comply with these guidelines. Failing to do so, may result in your booking being cancelled.

DIGITAL VACCINATION CERTIFICATES - Will be required between the 20th December 2021 – 7th February 2022 for all guests 16 years+. Wrist bands will be issued on arrival.

CONTACTLESS CHECK-IN & CHECK-OUT - Contactless check-in and out can be requested so please advise our reception in advance to arrange this.

CONTACTLESS PAYMENT - Paywave is available in our reception and shop.

QR CODE SCANNING - Scanning the QR code and registering all guests, and visitors on arrival at Motueka TOP 10 Holiday Park is mandatory for contact tracing purposes.

SOCIAL DISTANCING -  Please follow requests for social distancing and mask-wearing as determined by the alert levels throughout the duration of your stay.

HAND HYGENE - Proper and frequent handwashing and the use of sanitisers will help combat the spread of any viruses. Please use hand sanitisers located around the public facilities.

GUEST ROOMS - We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives.

SHARED SPACES - We have increased the frequency of cleaning and disinfecting of our communal areas. High contact points and frequently used communal areas are disinfected several times a day. Disinfectant spray is available to all guests to use in the facility block. We kindly ask you to consider your fellow Park guests and our team by wearing a mask where you are unable to maintain 1-meter social distancing.

RECEPTION/SHOP - During peak check in times, reception may be operating with a limited number of entry. ie; a 2 in 2 out system. This is to ensure adequate social distancing and sanitising can take place in between guests. 

RESPECT STAFF - We kindly ask that all guests holidaying at Motueka TOP 10 show respect to all staff by following the guidelines set out in the COVID – 19 Policy. Abusive behaviour towards staff or deliberate non-cooperation will result in your booking being cancelled.


COVID-19 Cancellation Policy due to travel restrictions

For existing Peak Season and Non-Peak Season bookings that cannot proceed due to NZ Government imposed Covid-19 domestic travel restrictions, we will be happy to credit the full amount to your account or alternatively we can provide a full refund. We kindly ask that you give us as much notice as possible of any cancellations.

  1. This supersedes the standard cancellation policy on the booking website and is applicable right up to the arrival date.
  2. This policy only comes into force when the NZ Government notifies of a travel restriction that affects your travel dates.
  3. If you change dates, the rates for the “new” period apply, so there may be a deficit or a credit. We can advise of any differences in price before you make any changes.
  4. Any credit is valid for 12 months from the date of issue and subject to availability.
  5. This does not cover an event cancellation or an unfavourable weather forecast!

What to do if you are unwell during your stay?

Should you have any flu or COVID – 19 symptoms during your stay please self isolate and phone 0800 668 835 or during outside hours please phone the 0800 number and ask to speak to the afterhours Manager immediately for further guidance.

For urgent medical advise, please phone Healthline on 0800 358 5453

If you are unwell, please stay home and get a COVID - 19 test


Book with confidence

While we’re all itching to return to our favourite holiday spots and explore a new part of New Zealand, it’s hard to feel confident during uncertain times. We understand that uncertainty and, with that in mind, have introduced a Book with Confidence Guarantee, which applies if you are no longer able to travel due to COVID-19 related developments.

The Book with Confidence Guarantee means, in certain conditions, you can:

  • Receive a full refund
  • Change your bookings dates, new rates may apply for new period dates.
  • Cancel your booking without penalty, and be offered a 12-month credit or full refund. Any credit offered by a park cannot be transferred to another party, nor can it be redeemed for cash at any time.
  • Bookings made through a 3rd Party source (Booking.com, Expedia) need to be contacted directly to receive a refund as their terms and conditions will apply.
  • If you are amending your booking or requesting a cancellation that is not COVID - 19 related our standard terms and conditions apply.

  • What is the Book with Confidence Guarantee?

    For bookings made from 7th May 2020, the Book with Confidence Guarantee is applicable if you are no longer able to travel due to COVID-19 related developments and booked directly via www.top10.co.nz or directly with Motueka TOP 10 Holiday Park.

    For example: you become sick with COVID-19 or someone immediately connected to you does and you are forced into self-isolation, or an Alert Level change means travel becomes impossible, or there is a Government mandate for you not to travel in your local area/region or the area you intend to travel to.

    In these and other similar cases there will be no charges levied to make changes to your booking dates. We will provide a 12-month credit with no cancellation or amendment charges added. In exceptional circumstances, determined on a case by case basis, we may provide a full refund, also with no cancellation fees.

    In the case of a request for a COVID-19 related amendment on personal grounds, guests may be requested to provide a medical certificate to confirm the medical grounds on which the request is based.

    Please be aware that where your request to amend/cancel a booking was made prior to 7th May 2020 and/or is not linked to COVID-19 related matters, normal T&C’s will apply.

    Where you made your booking will determine where and with who you need to request any booking amendment or cancellation.

    If the booking was made directly with the park
    Over the phone, email or on the park website, you will need to contact us directly on 0800 668 835.

    If the booking was made via the TOP 10 group website (www.top10.co.nz), please contact TOP 10 on 0800 867 836 for any amendment requests.

    If the booking was made via a third party, including online travel agents (i.e. booking.com, Expedia), traditional travel agents or other 3rd parties, then any request for a refund should to be direct to that organisation in the first instance.

    If you’re not sure how you booked, please contact the park directly for assistance.

    Eligibility
    Any person, whether a TOP 10 Club Member or non-member/regular guest, who makes a booking through www.top.co.nz or directly with Motueka TOP 10 Holiday Park, is eligible for this guarantee.

    This Book with Confidence Guarantee is in place whilst the COVID-19 related Alert Levels 1 - 4 are in force in New Zealand and will be reassessed at each government authorised Alert Level change or at any other time deemed appropriate by the TOP 10 Holiday Parks Group.