COVID-19 Policy

Our Commitment

Rest assured, we are committed to the safety of all our guests, team, and visitors. We are committed to working with you to make any adjustments to your reservations, in line with the required NZ Government Covid-19 restrictions. We continue to keep the safety and wellbeing of our customers and team at the forefront of our thinking. Our COVID – 19 Policy has been developed to keep all guests informed about what we are doing in response to the COVID – 19 Pandemic. If you cannot find the information you are looking for below, please email us for assistance. Motueka TOP 10 Holiday Park is committed to providing a safe, clean and enjoyable Holiday Park for all of our guests to holiday in over Summer.

As of 5th April 2022, Motueka TOP 10 Holiday Park will NOT require guests to hold a Vaccination Passport.

When staying at Motueka TOP 10 Holiday Park, our standard terms and conditions apply except for the following changes.

COVID-19 “No Vaccination” Cancellations

We acknowledge that not everyone wishes to be vaccinated against COVID – 19. However, in order to fully operate during peak season, Motueka TOP 10 Holiday Park is bound by NZ Government legislation. If you are not vaccinated and you have a booking please contact us, and you will be entitled to a full refund. Cancellations will only be accepted via email.

COVID-19 Safety Measures

Please see the list of safety measures we will have in place. We ask that you kindly comply with these guidelines. Failing to do so, may result in your booking being cancelled.

CONTACTLESS CHECK-IN & CHECK-OUT – Contactless check-in and out can be requested so please advise our reception in advance to arrange this.

CONTACTLESS PAYMENT – Paywave is available in our reception and shop.

QR CODE SCANNING – Scanning the QR code and registering all guests, and visitors on arrival at Motueka TOP 10 Holiday Park is mandatory for contact tracing purposes.

SOCIAL DISTANCING – Please follow requests for social distancing and mask-wearing as determined by the alert levels throughout the duration of your stay.

HAND HYGIENE – Proper and frequent handwashing and the use of sanitisers will help combat the spread of any viruses. Please use hand sanitisers located around the public facilities.

GUEST ROOMS – We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives.

SHARED SPACES – We have increased the frequency of cleaning and disinfecting of our communal areas. High contact points and frequently used communal areas are disinfected several times a day. Disinfectant spray is available to all guests to use in the facility block. We kindly ask you to consider your fellow Park guests and our team by wearing a mask where you are unable to maintain 1-meter social distancing.

RECEPTION/SHOP – During peak check in times, reception may be operating with a limited number of entry. ie; a 2 in 2 out system. This is to ensure adequate social distancing and sanitising can take place in between guests.

RESPECT STAFF – We kindly ask that all guests holidaying at Motueka TOP 10 show respect to all staff by following the guidelines set out in the COVID – 19 Policy. Abusive behaviour towards staff or deliberate non-cooperation will result in your booking being cancelled.

COVID-19 Cancellation Policy Due to Travel Restrictions

For existing Peak Season and Non-Peak Season bookings that cannot proceed due to NZ Government imposed Covid-19 domestic travel restrictions, we will be happy to credit the full amount to your account or alternatively we can provide a full refund. We kindly ask that you give us as much notice as possible of any cancellations.

This supersedes the standard cancellation policy on the booking website and is applicable right up to the arrival date.
This policy only comes into force when the NZ Government notifies of a travel restriction that affects your travel dates.
If you change dates, the rates for the “new” period apply, so there may be a deficit or a credit. We can advise of any differences in price before you make any changes.
Any credit is valid for 12 months from the date of issue and subject to availability.
This does not cover an event cancellation or an unfavourable weather forecast!

What to Do if You Are Unwell During Your Stay?

Should you have any flu or COVID – 19 symptoms during your stay please self isolate and phone 0800 668 835 or during outside hours please phone the 0800 number and ask to speak to the afterhours Manager immediately for further guidance.

For urgent medical advise, please phone Healthline on 0800 358 5453

If you are unwell, please stay home and get a COVID – 19 test

Book with Confidence

We understand that the relative uncertainty we are all feeling might have implications for your confidence to book a stay at one of our parks over the next couple of months and, with that in mind, we have introduced a “Book with Confidence Guarantee” applicable to bookings made on www.top10.co.nz and directly with the parks.

What is the Book with Confidence Guarantee?

For bookings made from 3^rd December 2021, the Book with Confidence Guarantee is applicable if you are unable to travel due to certain COVID-19 related developments.

These include you becoming sick with COVID-19 or someone immediately connected to you does and, as a close contact, you are forced into self-isolation or there is a Government mandate preventing you from travel in/from your local area/region or in the area to which you are intending to travel.

In these cases there will be no charges levied to make changes to your booking dates. We will provide a 12-month credit with no cancellation or amendment charges added. In exceptional circumstances, determined on a case by case basis, a full refund, less a processing fee, may be offered.

In the case of a request for a COVID-19 related amendment on personal grounds, guests may be requested to provide a medical certificate, or that of their determined close contact, to confirm the medical grounds on which the request is based.

If your request to amend/cancel a booking is not linked to COVID-19 related matters as outlined above, standard T&C’s will apply.

Where you made your booking will determine where and with who you need to request any booking amendment or cancellation.

If the booking was made directly with the park
Over the phone, email or on the park website, you will need to contact the park directly. All park contact details can be found on the TOP 10 Website Contact Page.

If the booking was made via the TOP 10 group website (www.top10.co.nz), please contact TOP 10 on 0800 867 836 for any amendment requests.

If the booking was made via a third party, including online travel agents (i.e. booking.com, Expedia), traditional travel agents or other 3rd parties, then any request for a refund should to be directed to that.

If you’re not sure how you booked, please contact the park directly for assistance.

Eligibility
Any person, whether a TOP 10 Club Member or non-member/regular guest, who makes a booking through www.top.co.nz or directly with the park in question, is eligible for this guarantee.

This Book with Confidence Guarantee is in place whilst the COVID-19 Traffic Light system is in force in New Zealand and will be reassessed at each government authorised change to this system or at any other time deemed appropriate by the TOP 10 Holiday Parks Group.

At TOP 10 Head Office we have been providing advice to our park owners on how to respond to the crisis, however our parks are individually owned and operated and therefore they are ultimately responsible for the final decisions on cancellations and refund terms where bookings are made directly with the park. This includes adjudication on requests for changes/cancellations under the Book with Confidence Guarantee in the case of direct park bookings.